The OTRS community of open source users is also active- for instance, it recently linked to a third-party API that helps you of a customer, even if they haven’t entered that information. ![]() Any company managing people and vehicles that are working at different locations should benefit from OTRS. ![]() A sample service ticket from OTRS Community Edition Pros/cons: Though many OTRS customers are help desk and IT professionals, the software has also been used by facility management, manufacturing, and transport and logistics companies. ![]() Type of software: Open source job management software that helps you organize work orders Features: OTRS Community Edition offers scheduling and a calendar, ticket management (with prioritization and follow-up features), and automatic notifications. It isn’t designed as a field service management software program, but it does handle work orders, as shows (click “support request” to begin).
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